Frequently Asked Questions

01 What should I do if I have an emergency outside of normal business hours?

Our normal working hours are from 8.30AM-5.30PM Sunday to Friday with Saturday being our day off. We are not able at this stage to offer a dedicated out of hours hotline. You will be provided with a mode of contact via email or whatsapp that will only be responded to in case of an emergency. Regardless, our default advice is for the patient to attend the nearest Emergency Department for immediate medical attention.

02 How do I talk to my employer or loved ones about my mental health treatment?

We provide reports and sick notes at the request of the employee and never the employer directly without consent. We advise that the issue of disclosing your mental health condition is discussed with your healthcare provider. While we support openness and discourage all stigma, how information is revealed can lead to different outcomes.

03 How do I know if my therapist is the right fit for me?

Research suggests that one of the most important factor in therapy is the therapeutic relationship. This cannot be objectively measured but generally means that the patient feels safe to share as much as possible without being judged and also to receive feedback or advice. Often patients come with the predetermined idea that a certain person from a certain background, age, religion, gender is more suitable. We find that this not always the case. If you are not comfortable in therapy it is important you discuss with the therapist of even approach the medical director in our clinic for alternative suggestions.

04 What is your policy on confidentiality and privacy?

We fully abide by the DHA regulations in force in the Emirate of Dubai. Our clinicians and staff will not communicate with anyone else but the patient, unless the patient themselves authorizes contact. In case of an immediate emergency the treating clinician may choose to breach confidentiality but only with the relevant parties and with the strictly necessary information.

05 How do I know if I need medication for my mental health condition?

Many mental health conditions require medication or at least some form of pharmacological intervention. We advise you to book a consultation with one of our psychiatrists. Seeing a psychiatrist does not mean you will end up on medication. But at least you will be aware of your options.

06 Can I bring a family member or friend to my therapy sessions?

Generally, accompanying family or friends to psychiatry or dietetics appointments at The Valens Clinic is permissible. However, when it comes to therapy sessions, this needs to be agreed upon with your assigned therapist prior to the visit.

07 What should I do if I am running late for my appointment?

As we strive to ensure that every patient is given his dedicated time, you may be seen for the remaining of the time allocated to you, asked to wait or to reschedule. We encourage you to contact our coordinator when late so he can advise on the best course of action depending on the situation.

08 How can I prepare for my therapy sessions?

You do not need to prepare for therapy unless you are provided with forms or questionnaires to complete. You should preferably come with the willingness to share and to listen. In certain forms of therapy such as CBT you may be asked to carry out ‘homework’ between sessions. These are as important as the therapy session itself.

09 How long will I need to attend therapy?

This also varies significantly and depends on the therapeutic approach. Some therapies are close-ended in the sense that that they rely on a set of sessions and a predetermined outcomes. This is not always the case. If in doubt please feel free to discuss the matter with your therapist at any point.

10 What types of therapy do you offer at The Valens Clinic?

We offer a variety of therapies. Keep in mind that the therapist may choose to use more than one technique or approach in the course of therapy. This depends on the condition being treated, the response of the client and also any new emerging information.

11 Do you offer esketamine sessions?

Yes, we offer Esketamine sessions for clients who meet the criteria for this treatment. Esketamine is an FDA-approved medication used to treat treatment-resistant depression (TRD). Our team of psychiatrists and nurses has more than 5 years experience in administering Esketamine and can determine if this is the right treatment for you.

12 What are the credentials of your mental health professionals?

Our mental health professionals were selected on the basis of their qualifications, experience and clinical track record in their respective fields. Our psychiatrists hold either US, UK, European or equivalent certifications. Our psychologists have significant international experience and training, with additional certifications in specific recognized therapies. Our dietitian is Canadian trained and licensed registered with significant local experience. All clinicians are duly licensed to practice by the Dubai Health Authority (DHA) or the Community Development Authority (CDA)

13 Do you accept insurance?

Yes, we accept insurance from most major insurance providers in the UAE. We also offer practical self-pay options for clients who prefer to pay out of pocket. Our fees have been carefully selected to reflect our aspiration to deliver high quality care.

14 Do you offer online services?

Yes, we offer online psychiatry and therapy services to clients locally and internationally. We use secure video conferencing technology to provide the same level of care and attention as in-person sessions. Our coordinator can advise on the process.

15 What should I expect during my first appointment at the Valens Clinic?

During your first appointment at the Valens Clinic, you will meet with one of our mental health professionals who will work with you to assess your needs and develop a personalized treatment plan. Depending on your reason for visiting and the outcome of the assessment, the clinician will schedule a follow up, refer you to a colleague or simply make recommendations.

16 How do I schedule an appointment at the Valens Clinic?

To schedule a consultation at the Valens Clinic, you can call us directly, email us, or use the contact form on our website. Our coordinator will work with you to find an appointment with the most suitable clinician that fits your schedule.

17 What services do you offer at the Valens Clinic?

At the Valens Clinic, we offer a comprehensive range of services, including:

  • Psychiatry: Our psychiatrists are trained in diagnosing and treating mental health disorders, including depression, anxiety, bipolar disorder, and schizophrenia. They provide medication management and psychotherapy to help clients achieve optimal mental health and wellness.
  • Psychology: Our psychologists are trained in evidence-based therapies, such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness-based therapy. They help clients overcome mental health challenges and achieve their goals through a variety of techniques.
  • Dietetics: Our dietitians provides nutrition counseling to support overall health and wellness. They work with clients to develop personalized nutrition plans to help them achieve their goals. They are also experienced at treating all types of eating disorders and metabolic conditions.